Emily Moranha
Senior CX Engineer
- Role
- Senior Cx (Client Experience) Engineer at Spoke Design Llc
- Location
- Portsmouth, VA, US
- LinkedIn followers
- 500 followers
About Emily Moranha
Senior Software Engineer with 7+ years of experience leading technical teams in full-stack enterprise architecture, application performance, QA, Custom API work, Root Cause Analysis, Cloud Services (AWS S3) and Linux-Based (Akamai) Server Setup, Migration and Deployment. Strong specialization and interest in Linux Security (DDos Mitigation, Brute Force Mitigation, Reverse Engineering of System Attacks). Extensive experience in CLI-based server log analysis and security configuration (fail2ban, ClamAV, rkHunter). Specialty in the Life Science Industry (Secure HL7 message processing, HIPAA compliant architecture, 256-bit encryption). Digital is the way of the future and I aim to stay ahead of digital trends to best serve consumers. Please reach out if you’d like to connect.
Experience
Senior Cx (Client Experience) Engineer
Apr 2022 — Present
SPOKE. Design is a boutique Branding, Design and Web agency located in Toledo, Ohio. Since 2009, we’ve helped medium- to enterprise-level businesses and organizations design, build and market digital ecosystems that empower, influence, and add customers and advocates. We collaborate with marketing and IT leaders who have established value propositions, and wish to elevate their brand, reinvent their online presence, and expand their capacity to persuade.Senior CX Engineer Job Description→ Serve as the technical lead on a variety of digital projects, including website strategy and architecture, production of mobile applications, as well as integrated marketing campaigns for SPOKE. clients. → Partner with the SPOKE team and the client(s) to architect solutions for complex digital ecosystems that includes websites, apps, mobile experiences, ads, email and e-commerce.→ Act as technical liaison between clients and other members of the SPOKE. team. → Define vision and strategy for SPOKE.’s technical core product(s) and agency services.→ Maintain record and analyses of both client and internal business analytics, providing directional changes to Leadership as appropriate.→ Maintain cutting-edge industry knowledge to future-proof SPOKE. workflows and increase client retention and acquisition. → Manage and allocate capital, human, and technological resources to ensure efficiency of efforts, increase clarity and delivery quality of work from end-to-end in the SDLC to ensure technology is continually serving SPOKE.→ Create and Establish IT Disaster Recovery Plans including cloud-based server backups, as well as emergency access protocols, disaster recovery management and client communication protocols.Stack: Laravel (PHP), MySQL, Vue.js, Laravel Forge + Linode, Custom API Integration
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