Emily Mease
Senior Business Operations Associate @Protocol Behavioral Health
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WORK HISTORY
Senior Business Operations Associate @Protocol Behavioral Health
Reporting to the Senior Director of Operations and supporting the Core Business Operations across cross-functional teams to ensure seamless care delivery for oncology patients and provider partners. My role focuses on enhancing operational efficiency, standardizing processes, and contributing to the company’s scalable growth. Key responsibilities include-Managing and maintaining performance dashboards and KPIs-Supporting care delivery workflows and EHR system operations-Assisting with clinician onboarding and productivity initiatives-Executing operational best practices to improve service scalability-Collaborating across teams in a fast-paced, mission-driven environment
EDUCATION
University of North Carolina Wilmington
Bachelor of Science - BS, Business, Management, Marketing, and Related Support Services
SKILLS
ABOUT EMILY MEASE
I\'m an operations professional with nearly eight years of experience working in fast paced, mission driven healthcare startups. I’ve always been someone who thrives when I’m organizing chaos, improving systems, and helping people feel supported; whether that’s patients, providers, or internal teams. My background blends marketing, operations, and member experience, and I\'ve had the opportunity to lead initiatives that focus on both people and process. I’m known for being detail oriented, solutions focused, enhancing operational efficiency, standardizing processes, and contributing to company’s scalable growth.
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