Emily Lidstone
Manager - Client Optimization @Indeed
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WORK HISTORY
Manager - Client Optimization @Indeed
We help people get jobs!* Leads and develops a high-performing team dedicated to delivering exceptional client experiences.* Conducts regular one-on-one meetings, providing strategic coaching, mentoring, career development, and personalized growth plans.* Oversees team workflow to ensure compliance with service level agreements (SLAs), while identifying and addressing process inefficiencies.* Possesses extensive product and technical expertise, acting as the primary escalation point for complex client, sales, technical, and product issues.* Develops and implements innovative strategies to achieve team and company-wide objectives.* Provides consistent, actionable feedback on client interactions, enhancing both soft skills and product knowledge.* Collaborates with Workforce Management teams to ensure optimal staffing and resource allocation.
EDUCATION
Insurance Institute of Canada
Teaching Techniques Course
University of Toronto
Bachelor of Arts (B.A.) Hons, Social Sciences
Insurance Institute of Canada
Chartered Insurance Professional
ABOUT EMILY LIDSTONE
A bold attempt is half of success.\"Hi There! I\'m Emily Lidstone, and I\'m all about empowering and inspiring others through stellar communication, collaboration, and strategic decision-making. As a Client Optimization Manager at Indeed, I lead the charge in elevating projects and ensuring everyone\'s efforts align with our company\'s mission.With over a decade of experience in customer service & leadership at one of Canada’s top P&C insurers, I\'m super passionate about creating a vibe where everyone feels valued and motivated to do their best work. At Indeed, I\'ve got a lively team under my wing, and we\'re all about delivering top-notch client experiences while having a blast along the way.Outside of work, you can catch me as the Director of Snacks at home, ensuring no downtime goes unfueled! When I\'m not crunching numbers or cheering on my team, you\'ll find me hitting the Pilates studio or working on my passion project podcast, soaking up every opportunity for growth and fun.
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