Emily Foreman
Customer Experience & Success Leader | 15+ yrs in SaaS & eCommerce | Team Coaching • Retention • CX Strategy
- Role
- Senior Customer Success Manager at Ambassador Software
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Senior Customer Success Manager
Apr 2025 — Present · Seattle, WA, US
Leads strategic account management for West Coast portfolio, owning customer retention, upsell growth, and contract renewals across a diverse book of B2B and B2C brands.Primary point of contact for clients using Ambassador’s referral and affiliate marketing platform, driving long-term value through proactive engagement strategies, lifecycle planning, and performance optimization. Focus on building relationships, identifying expansion opportunities, and ensuring customers see measurable ROI.• Portfolio ownership: West Coast accounts (SaaS, FinTech, Communications, Consumer Services)• Revenue growth: Strategic upselling of new feature add-ons • Renewal management: Forecasting and closing renewals with high retention• Customer strategy: Program optimization, referrals, performance reviews, and QBRs• Cross-functional collaboration with Sales, Product, and Support teams
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