Emily Leavitt
B2b Online Merchandiser @Clarks
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WORK HISTORY
B2b Online Merchandiser @Clarks
Manage B2B Clarks One inbox to assist wholesale customers and Clarks sales representatives with requests/ inquires relating to their account and/or orders. This includes live calls to solve problems as quickly as possible to ensure excellent customer service.•Help manage the seasonal upload of Clarks Wholesale Merchandise on B2B site, including any merchandising updates to the site throughout the selling season. •Troubleshoot B2B site for any discrepancies on the site including incorrect pricing, missing merchandise, or broken links/images. If needed, opening and tracking tickets to our IT offshore team and working with them to solve any errors on the site. •Created and organized thorough documentation on various new processes and learnings for B2B to share among the team and others.
EDUCATION
Marist University
Bachelor of Science (B.S.), Fashion Merchandising with Business Concentration
SKILLS
ABOUT EMILY LEAVITT
B2B Online Merchandiser @ Clarks | Merchandising, Customer Service
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