Emily Blakley

About Emily Blakley

Director of Client Operations with more than 20 years of experience healthcare services industries. Background includes client operations, implementation, integration, business process analysis, project management, training, and quality assurance. Noted for collaborative approach and unique ability to balance meeting project/program goals while understanding and challenging what’s best for the organization. Well-versed in a variety of workflow tracking and project management tools (Salesforce, JIRA, Monday.com, Smartsheets). CORE COMPETENCIES • Process Improvement• Business Requirements Gathering & Analysis• Business Process Integration & Optimization• Workflow Analysis and Implementation• Reporting• Project Plans & Communications Strategy• Software Quality Assurance • Work Prioritization• SLAs• Workflow Tracking/Project Management Tools• Cross-Functional Team Facilitation• Scrum Master Certified - Agile Project Management• Software Implementation Process• Agile Business Owner• Sprint Planning

Experience

1. Director of Operations

   Carepayment

   Aug 2025 — Present · Beaverton, OR, US

   I\'m just getting started in my role at CarePayment. I will collaborate closely with the COO and senior leadership to enhance operational processes and drive strategic initiatives. I\'ll manage multiple projects, ensuring they are completed on time and meet organizational objectives. By analyzing data and addressing training needs, I will contribute to a more efficient and effective workforce.

Education

• University of Illinois Chicago

  B.A. with Distinction, Anthropology

  1991 — 1994