Emily Kreutner
Customer Success Leader | Driving 90%+ GRR at high-growth startups | Outcomes over churn, people over process
- Role
- Manager of Corporate Programs at Upwards
- Location
- Kansas City, MO, US
- LinkedIn followers
- 500 followers
About Emily Kreutner
Customer Success Leader with a track record of driving 95%+ Gross Revenue Retention across complex, high-change environments. I thrive in the messy middle—where customers need clarity, internal teams need alignment, and outcomes need to happen fast. Part strategist, part practitioner: I’ve led customer retention through all the changes that come with an early stage start-up right through to a Series B. I roll up my sleeves to build playbooks, streamline onboarding, and coach teams—but always with the customer’s goals at the center. Fluent in French, certified in 7 Habits, and equally fluent in the language of bees, dogs, and greenhouse plans.(Yes, I live on a farm. Yes, it makes me better at my job.) Let’s connect if you’re into customer-led growth, retention strategy, or just want to swap travel stories or GSP training tips.
Experience
Manager of Corporate Programs
Jan 2024 — Present
Education
University of Missouri-Kansas City
Master of Arts - MA
2010 — 2013
University of Missouri-Kansas City
Bachelor of Arts - BA
2005 — 2009
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