Emily Rayment

About Emily Rayment

Expert knowledge in submitting, set up, training, policies and procedures of OTC licensing with AZ Department of Health. Lead and prepared for JACHO and DNV Accreditations for Emergency Rooms and Surgical Hospital. Expert knowledge is process improvement, policies and procedures, and Quality and Infection Control, vendor set up when opening or acquiring new medical practices. Skilled Healthcare Leader with over 21 years of progressive experience with strong focus in operations, process improvement, and service excellence. Successfully passed 10 Outpatient Treatment Center and 6 Free Standing Emergency Rooms Licenses with the Department of Health. Significant experience in opening and operating Primary Care and Specialty Practices, Free Standing Emergency Rooms, Federally Qualified Community Health Centers, and surgical entities, including Ambulatory Surgery Center and 12-Inpatient Bed Acute Care Hospital. Strategic Planning, program development, and business planning – relationship management – strong focus on employee and patient satisfaction and customer service programs – excellent verbal communication skills, attention to detail, coaching, and leadership. Finance – revenue cycle management, budgeting, and meeting and exceeding volume targets. Business Development – building physician relationships, experience in implementing business and marketing plans. Policies and Procedures – developing, applying, interpreting, and coordinating to ensure effective patient Turned hospital operations around by stabilizing operating room staffing to ensure safe and effective care, increased volumes in current service lines, and targeted new service lines to fill operating room capacity.• Raised Press Ganey Patient Satisfaction Scores from 86% to 93% in a 6-month period for 10 Free Standing Emergency Rooms. Invited to present at Dignity Health Patient Experience Council. • Designed efficient appointment procedures and clinical patient flow to maximize physician schedules in primary care, specialty, and surgical entities. • Spearheaded companywide initiative across 3 states to increase front line revenue through education and training. • Grew primary care service line from 2 offices to 12 offices in a 2-year period totaling 50 providers through acquisitions and opening new offices.

Experience

1. Clinic Director

   American Vision Partners

   Jun 2024 — Present · Phoenix, AZ, US

Education

• Grand Canyon University

  Masters, Leadership

  2010 — 2011

• Arizona State University

  Bachelor, Global Management & Leadership

  2002 — 2007

Skills

• Process Improvement
• Management
• Team Leadership
• Hospitals
• Organizational Leadership
• Organizational Development
• Medical Coding
• Performance Management
• Leadership
• Change Management
• Healthcare Management
• Strategic Planning
• Employee Relations
• Healthcare
• Cross-Functional Team Leadership
• Informatics
• Corporate Finance