Emily Kim Ae Sun Hunter
- Role
- Director of Digital Strategic Initiatives at John Hancock
- Location
- Portsmouth, NH, US
- LinkedIn followers
- 500 followers
About Emily Kim Ae Sun Hunter
I am a reliable and dedicated leader with a proven track record of managing large high…
Experience
Director of Digital Strategic Initiatives
Nov 2022 — Present
Successfully brought in a new cost per call model/vendor into the US Contact Centers • Managed the integration with Rollio for Contact Center Claims • Managed the POC integration of Salesforce Health Cloud into the Contact Center to reduce handle times, improve efficiency, overall productivity, digital innovation and employee experience • Evaluate and implement improvements on digital strategy • Create integrated and cost-effective digital strategies • Work on vendor master service agreements and statements of work • Ensure vendor reaches goals of roadmap and meets service level agreements and KPIs • Drive value for the organization • Analyze and report on digital campaigns • Analyze customer and user data • Research the latest digital tools and interactive trends in the FINTECH space • Work with the company’s senior executive leadership to define, structure launch, and drive strategic and operational initiatives • Lead multiple cross-functional teams charged with implementing project objectives in addition to meeting project deadlines • Manage external vendors and relationships; engage team with consulting firms as and when needed
Education
Southern New Hampshire University
Master of Science - MS, Management
2014 — 2017
Southern New Hampshire University
Master of Business Administration
Berkeley College
Executive Education
2019 — 2020
University of New Hampshire
Bachelor of Arts, Psychology
2006 — 2011
YW Boston
InclusionBoston, Diversity, Equity, Inclusion
2020 — 2020
The Partnership
Leadership, Intercultural/Multicultural and Diversity Studies
2019 — 2019
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