Emily Jones
Accout Management Lead @Wordsmith AI
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WORK HISTORY
Accout Management Lead @Wordsmith AI
Edinburgh, GB
An Account Management leader to build and scale our post-sales commercial function from the ground up. I own customer relationships, renewals, and upsells while designing the playbook, shaping the motion, andhiring our first Account Managers in the UK and US.
SKILLS
ABOUT EMILY JONES
Wordsmith is the AI command centre for in-house legal. We automate the chaos - intake, Q&A,redlines, drafting, and research - so legal can finally operate at the speed of business. We’rebuilding the future of legal work.Within my role I:• Own customer revenue outcomes — retention, renewals, and upsell pipeline.• Become the trusted commercial partner for a portfolio of customers across SMB, mid-market and enterprise.Build the Account Management playbook: segmentation, QBR process, forecastingcadence, renewal methodology.• Hire, coach, and manage a growing team of Account Managers across the UK and US.Partner closely with Legal Engineering to ensure seamless handoffs and alignedcustomer strategy.• Use data and customer feedback to influence product roadmap decisions.• Develop expansion strategies — identify whitespace, build compelling ROI cases, anddrive upsell conversations.
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