Emily Jacques

Operations Account Manager @Jiffy

As Operations Manager at Jiffy, I oversee day-to-day communication and support for all service Pros in the Montreal region, working fluently in both English and French. My responsibilities include- Managing onboarding, training, and ongoing performance support for Pros to ensure compliance with Jiffy protocols and service standards- Providing training to new and existing pros on best practices and app functionality, helping them meet company expectations and deliver high-quality work- Auditing Pro performance and communication to ensure high-quality service and professionalism- Managing incoming job requests from clients, ensuring they are correctly categorized and matched to the appropriate service Pros- Creating and maintaining automated drip email campaigns in both English and French to keep Pros informed and engaged- Acting as the main point of contact between the Jiffy platform and its Montreal-based service providers.