Emily Y.

About Emily Y.

I am a creative problem solver with a passion for customer service, team building, and technology operations. With over 10 years of experience across project management, client services, marketing, and event planning, I now lead Technology Operations at a fast-paced creative agency, where I focus on building scalable systems, modernizing infrastructure, and enabling teams to do their best work.Throughout my career, I’ve been driven by customer satisfaction and the ability to translate complex needs into clear, effective solutions. In my current role, I lead cross-functional initiatives across cloud infrastructure, security, software platforms, and operational processes—balancing technical strategy with the realities of creative workflows.People are at the center of everything I do. I strive to create environments where teams feel supported, empowered, and equipped to succeed. I’m known as an engaging, thoughtful communicator who can merge business priorities, technical strategy, and creative thinking to deliver meaningful results.Outside of work, I enjoy hikes with my dogs and teaching myself new skills and hobbies. I believe inspiration fuels great work, and I find it in nature, art, and genuine connections with people—so feel free to say hello and share what inspires you.

Experience

1. Director of Technical Operations

   We Are Alexander

   Sep 2024 — Present · Austin, TX, US

Education

• University of North Texas

  Bachelor's Degree, Business Administration and Management, General

  2009 — 2013

• North Central Texas College

  Associate's Degree, Associate of Science

  2007 — 2010

Skills

• Customer Service
• Logistics
• Marketing
• Management
• Team Building
• Marketing Strategy
• Social Media Marketing
• Microsoft Excel
• Event Planning
• Social Media
• Talent Booking
• Leadership
• Microsoft Office
• Sales
• Project Management