Emily Goldsher-Diamond
Patient and Site Engagement Leader @ ZS
- Role
- Engagement Manager at ZS
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Emily Goldsher-Diamond
As an Engagement Manager at ZS, I help life science organizations improve the cost, quality, and speed of their clinical trials without leaving patients and sites behind. With a decade of experience in healthcare innovation, I combine anthropology, design thinking, and data-driven approaches to create human-centered strategies and solutions for complex challenges. My sweet spot is finding opportunities for trial acceleration and innovation in clinical operations, digital and decentralized trials, and patient and site engagement. I lead cross-functional teams to deliver impactful outcomes for clients, such as developing enhanced recruitment and retention capabilities, patient and site support and engagement programs, accelerating clinical trials, designing R&D innovation frameworks, and implementing change management initiatives. I am passionate about making healthcare more accessible, equitable, and empathetic for all stakeholders.
Experience
Engagement Manager
Jun 2021 — Present · NY, US
Helping life science organizations improve the speed, cost, and quality of their trials through centering patient and site experience in clinical development from design through execution. Lead cross-functional business consulting teams across a broad range of engagements, including- Strategy design for R&D innovation functions- Transformation design and implementation for R&D IT, clinical supply chain, and patient and site engagement business units- Patient and site engagement strategy to support study recruitment and retention- Change management and change orchestration for enterprise-wide R&D initiatives - Patient support program development, design, and implementation- Competitive intelligence and horizon scanning to inform R&D strategic objectives and investments - Applying analytical and voice-driven tools for protocol optimization and operations risk identification and mitigation- Market research to inform patient and site journeys, personas, JTBD analyses, and customer experience playbooks
Education
Sarah Lawrence College
Bachelor of Arts - BA, Science, Technology and Society
University of Connecticut
Graduate Program, Medical Anthropology
New York University
Master of Arts - MA, Science, Technology and Society
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