Emily Ferk

Resort Director @VIRginia International Raceway

Directed strategic planning and organizational change initiatives- Oversee lodging, sales, and catering departments- Implemented problem-solving strategies in high-stress situations- Boosted operational efficiency and guest loyalty through service protocol refinement- Introduced digital tools to streamline guest service management- Mentored a team of 40+ staff, enhancing skills and career growth- Standardized training to ensure consistent service quality- Developed a staff wellness initiative that decreased turnover- Fostered a culture of teamwork and respect, reducing conflict significantly.