Emily Dykla
CX Member Experience Transformation Manager @ Credit Union ONE | BBA in Finance
- Role
- Cx Member Experience Transformation Manager at Credit Union ONE
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Emily Dykla
As a Member Experience Transformation Leader in the credit union industry, Emily is passionate about redefining how financial institutions engage with and serve their members. With a strong background in customer-centric strategy and process optimization, she leads initiatives that transform member journeys, enhance service delivery, and drive long-term satisfaction. Emily combines her expertise in data analysis, user experience design, and team leadership to create innovative solutions that meet evolving member needs. Committed to fostering a culture of continuous improvement, she works cross-functionally to implement scalable, impactful changes that strengthen member relationships and support overall organizational growth.
Experience
Cx Member Experience Transformation Manager
Jan 2022 — Present · Ferndale, MI, US
Led initiatives to enhance member satisfaction and streamline service delivery through data-driven insights.• Redesigned member journeys for a seamless and personalized experience across all touchpoints.• Collaborated with cross-functional teams to create and launch products meeting evolving member needs.
Education
Walsh College
Bachelor of Business Administration (BBA), Finance
Skills
- Marketing
- Time Management
- Retail Banking
- Microsoft Powerpoint
- Powerpoint
- Microsoft Excel
- Coaching
- Customer Experience
- Loans
- Creative Strategy
- Mortgage Lending
- Retail
- Data Analysis
- Pivot Tables
- Teamwork
- Banking
- Microsoft Word
- Team Leadership
- Cross Selling
- Customer Relationship Management (Crm)
- Financial Services
- Microsoft Office
- Sales
- Internet Banking
- Credit
- Social Media
- Customer Service
- Management
- Finance
- Sql
- Customer Engagement
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