Emily M.

Senior HR Operations Leader

Role
Senior Manager, People Process & Operations at Zillow
Location
Seattle, WA, US
LinkedIn followers
500 followers

About Emily M.

I build systems and processes that make work easier and more human. And I genuinely care about the people and teams behind them. My career lives at the intersection of people, process, and technology. I\'ve led HR operations, employee experience platforms, and large-scale process improvement efforts - all while managing and developing teams that do great work. Whether I\'m designing a new service model or coaching a manager through change, my focus stays the same: create clarity, remove friction, and help people thrive.I\'m energized by complex environments where scale, equity, and execution all matter. I love translating strategy into operational reality and building systems that actually hold up in real life, especially during the moments that matter most for employees.

Experience

  1. Senior Manager, People Process & Operations

    Zillow

    Feb 2025 — Present · Seattle, WA, US

    Leads Zillow’s HR Process & Operations function, connecting employee experience, systems strategy, and service delivery to ensure Workday, ServiceNow, and HR support models work seamlessly for employees and the teams behind them.

Education

  • Gonzaga University

    Business Administration, Marketing, Human Resource Management

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Emily M. — Senior Manager, People Process & Operations at Zillow in Seattle, WA, US | Unifers