Emily Cefalu
Head of Resident Experience @Hazel Valley Homes
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WORK HISTORY
Head of Resident Experience @Hazel Valley Homes
EDUCATION
University of North Texas
Master of Business Administration (M.B.A.), Strategic Management
University of North Texas
Bachelor of Arts (B.A.), Political Science
SKILLS
ABOUT EMILY CEFALU
Strategic operations and CX champion who turns strategy into action through collaborative leadership and adaptive change management. I embrace challenges as opportunities, leveraging my background in strategy, real estate, and lifelong learning to lead high-performing teams.With 10+ years of experience, I’ve served diverse client interests and operations, including small businesses, university systems, and a ~$15B real estate portfolio. I’ve led teams through 100%+ growth, built scalable processes, and raised customer satisfaction by 40+ points. Most recently, I’ve overseen operations and CX for a nationwide property management portfolio, ensuring customers receive expert empathetic support during major life transitions.I thrive in mission-driven organizations that use data and technology to foster connection and deliver warm, personalized care. My approach blends operational excellence, process optimization, and customer advocacy to drive impact. Blending the best people with the best tools, my teams deliver people-first solutions that make a difference in our customers\' lives. I’m energized by smart, curious teams that push boundaries and solve tough problems together. Sustaining creativity, focus, and engagement happens in and out of the office. Beyond work, you’ll find me tackling puzzles 🧩, binging a great book, tending to my garden, or hitting a scenic hiking trail 🥾. I\'m always excited to grow my network. Feel free to message me here on LinkedIn or contact me directly at E••••••••@Gmail.com. Let’s connect to explore how we can drive meaningful change together! 🤝Skills: Strategic Planning | Customer Experience | Operations Leadership | Process Improvement | Cross-Functional Collaboration | Change Management | Data-Driven Decision Making | Team Development | Property Management
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