Emily Phillips
Marketing Operations | Campaign Management & Process Optimization
- Role
- Marketing Manager, Customer Loyalty at SageSure
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Emily Phillips
I’m a Marketing Operations and Lifecycle Marketing leader with a decade of experience…
Experience
Marketing Manager, Customer Loyalty
Oct 2024 — Present
Supported the go-to-market efforts for a newly launched customer loyalty program and portal, collaborating with cross-functional teams across sales, product, and development to ensure a seamless rollout aligned with business objectives.Partnered with copywriters and designers to drive consistent messaging and brand alignment across sales enablement and client-facing materials. Served as a key contributor in the portal development process—providing copy and design input, offering an end-user perspective, and gathering initial feedback to inform continuous improvement for this first-of-its-kind program.Contributed to ongoing program operations by reviewing customer eligibility, processing reimbursements for co-branded marketing and business development funds, and supporting customer lifecycle management activities. Helped establish foundational documentation and organization systems for the newly formed loyalty team while advocating for clearer processes, scalable workflows, and adherence to project timelines to improve cross-department efficiency and accountability.Specialties: Campaign Execution, Stakeholder Alignment, Process Optimization, Project Management, Martech utilization (Salesforce, Wrike, Confluence), and Cross-team Communication.
Education
Indiana University - Kelley School of Business
Bachelor's degree, Marketing, Communication and Culture
2008 — 2011
Indiana University - Kelley School of Business
Bachelor of Business Administration - BBA, Marketing
Skills
- Time Management
- Public Speaking
- Business Analysis
- Presentations
- Social Networking
- Communication
- Customer Service
- Microsoft Office
- Market Research
- Process Improvement
- Social Media Marketing
- Powerpoint
- Microsoft Excel
- Retail
- Management
- Microsoft Word
- Team Leadership
- Project Management
- Social Media
- Leadership
- Marketing
- Multi Tasking
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