Emily Wells
IT Lead | Maximizing Operational Excellence through Strategic Innovation
- Role
- Information Technology Operations Lead at Shell
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Emily Wells
My mission? To enhance operational excellence, empower cross-functional teams, and foster engagement in dynamic, multicultural settings. My career journey is all about transforming processes, optimizing performance, and delivering exceptional value. Throughout my career, I\'ve led initiatives that have significantly improved business performance and operational efficiency. From integrating IT services across multiple organizations to supporting the delivery of AI-enabled tools, my focus is always on creating value and driving progress. Key Accomplishments: AI and Technology Implementation: Supported the AI-enabled T-Pulse Proof of Concept, recognized with multiple awards. Supplier Performance Management: Enhanced Managed Service supplier performance and financial compliance through regular reviews. Innovation Management: Matured innovation opportunities from ideation to delivery, including use cases for Text Analytics and File Transfer services. Process Simplification: Consolidated regional opportunity funnels into a single global opportunity funnel, improving efficiency. Incident Management: Led daily operations calls to achieve targets for Mean Time to Restore Incidents in Business Critical systems. Specialties: Innovation & Value Generation Performance Improvement Agile Methodologies Data Analysis Stakeholder Engagement & Management Skills: IT Operations Management Contract Management Risk Management Certifications: Certified ScrumMaster®, Scrum Alliance (Inactive) Community Leadership Experience: 🪙Treasurer, Blackshear Elementary School Parent Teacher Organization (2021 to 2022) 🪙Coordinating Chair, Houston Area Women’s Center Young Leaders (2017 to 2018) I\'m always excited to connect with like-minded professionals and explore new opportunities for collaboration and growth. Feel free to message me on LinkedIn! Let\'s drive innovation and excellence together!
Experience
Information Technology Operations Lead
Nov 2023 — Present · Houston, TX, US
Education
Rice Business
Executive MBA
University of Connecticut School of Business
Bachelor of Science, Management Information Systems, Communications
2007 — 2010
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