Emily Roeder

About Emily Roeder

Driven, concise, future-forward, and action-oriented professional with widespread HR knowledge. Passionate about professional development, diversity, and cultural understanding. Experience in various functions of HR including recruiting, payroll, time & labor systems, leave administration (FMLA & wellness, safety, worker\'s compensation, 401K administration, onboarding, and most specifically benefit administration.

Experience

1. Benefits Manager

   Parsons Corporation

   Apr 2024 — Present

   Oversee the day-to-day operations of the benefits support team, ensuring high levels of customer service and operational efficiency- Develop key metrics for reporting on benefits tickets and calls- Lead, motivate, and support a team of benefits specialists within a time-sensitive and demanding environment. This includes setting clear goals, managing team workload, and providing constructive feedback- Develop and implement effective training programs for new hires and ongoing training for existing staff to ensure they have the necessary knowledge to support a wide range of benefits inquiries- Monitor team performance against set goals, providing coaching or corrective actions as needed- Prepare and analyze reports on team performance and call center metrics to identify trends and areas for improvement- Act as a liaison between the support team and other HR departments, ensuring that information on benefits changes, policies, and procedures is accurately and promptly communicated- Implement and maintain quality assurance protocols to ensure that all calls are handled professionally and in compliance with policy and privacy regulations- Ensure the team provides exceptional service to employees, resolving issues efficiently and empathetically- Continuously seek ways to streamline processes and improve the efficiency and effectiveness of the support team

Education

• Indiana University - Kelley School of Business

  Bachelor of Science in Business, Double majors in Human Resource Management and Managment and a minor in Psychology