Emily Escorcia
Customer Success Management • Account Management •
- Role
- Account Manager at Tata Communications
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Emily Escorcia
I am a customer success and business management professional with extensive experience in…
Experience
Account Manager
Sep 2022 — Present
Lead a set of 20+ accounts ensuring high satisfaction, profitability, and growth. Consistently on the lookout for revenue opportunities and deliver greater value to our clients. Managed a portfolio of $15M+ for the year. • Manage client relationships including the day-to-day needs and questions that arose, deliver reports, and nurture weekly conversations, cultivating and maintaining proactive and strong relationships with clients and partners. • Manage clients’ existing programs and open projects, ensuring delivery and communicating with the client. Provide campaign updates, and discuss any recommendations, opportunities for expansion and new projects together.• Contract and Procurement Management: Proactively manage pricing negotiations and contract renewals. • Create and submit order forms, review and approve invoices, resolve any invoice or billing issues.• Craft clear and concise e-mail communications, create presentations containing key data, historical findings, and relevant research on a regular basis. This included featuring products such as Omnichannel solutions, CPaaS, SaaS, UCaaS, CCaaS, RCS, Video and more. • Introduce clients to new features/capabilities. Coordinate platform training and education for clients to update them on new features in the platform and ensure all key contacts are aware of all features available to them. Provide recommendations on how to integrate mobile marketing into current and future digital initiatives.• Be the primary contact for the client team; build and maintain strong relationships with key contacts; having regular checkpoints to understand client standing.
Education
Florida International University
Bachelor's degree
2016 — 2018
Florida International University
Master of Science - MS
2019 — 2021
Skills
- Visual Merchandising
- Multilingual
- Merchandising
- Social Networking
- Customer Satisfaction
- Inventory Control
- Talent Acquisition
- Social Media
- Recruiting
- Loss Prevention
- Public Speaking
- Store Operations
- Customer Service
- Employee Training
- Management
- Public Relations
- Store Management
- Time Management
- Sales
- Operations Management
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