Emily Yustin

About Emily Yustin

IamRemarkableABOUT ME: I am a reliable Program Manager with 18+ years experience in Strategy and Operations roles in the Technical Support Industry. I thrive in environments which value autonomy, innovation, collaboration, and diversity, inclusion, and belonging. MY CHARACTERISTICS:* Professional* Dynamic* Resilient* Kind & Compassionate* Energetic* Creative* Hyperfocus* Curious* Intuitive* Actively seeking ways to help othersAREAS OF EXPERTISE * Process Development & Improvement * Program/Project Management* Thought Leadership* Root Cause Analysis * Requirements Gathering* Strategic Development* Risk Assessment* Change Management* Team Building* Cross-Functional teams* Employee Training/Coaching * Stakeholder Relations* SFDC reports and dashboardsI\'m passionate about developing community and connections. As a skilled communicator and problem-solver, I\'m effective at enlisting support from diverse stakeholders to improve the way people work together on projects and programs to meet organizational goals.Contact: e••••••••@gmail.com

Experience

1. Customer Success - New Product Integrations Program Manager

   Salesforce

   Nov 2022 — Present · Portland, OR, US

   As a Technical Program Manager for Customer Sucess delivery teams I am responsible for the successful delivery and execution of programs and projects in close collaborations with Cloud Launch Leads, and various Business Technology and Strategy & Operations functions.* Track all program schedules, and performance against established program milestones; reporting the status to Cloud Launch Lead and management stakeholders regularly* Understand and translate cross-team dependencies into actionable plans* Tactical execution of Strategic Operations and Product Management functions;* Coordinate and Run the New Product Introduction process to ensure cross-functional teams are aligned with the set of programs and priorities, and informed of releases for new or enhanced offerings* Work closely and communicate effectively with Assisted Support, Technical Account Management, and Success Guides and Architects * Ensure all program artifacts (Requirements Documentation, Project Plans, etc.) are completed and approved in a timely manner

Education

• Western Business

  Certification

  2005 — 2005

Skills

• Visio
• Large Scale Change Management
• Customer Service
• Vendor Management
• Crm
• Employee Training
• Business Process Improvement
• Stakeholder Engagement
• Collaboration
• Process Improvement
• Training
• Strategy
• Business Process Design
• Leadership
• Third Party Vendors
• Microsoft Office
• Analytics
• Customer Relationship Management (Crm)
• Quality Assurance
• Metrics
• Coaching
• Training Delivery
• Project Planning
• Creative Solutions
• Workflow Analysis
• Project Management
• Management
• Customer Experience