Emily Wingfield

Manager of Ticket Operations @St. Louis CITY SC

St Louis, MO, US

Oversee the execution and leadership of the team that is responsible for ticket operations, implementation of ticket products and technology, as well as assist with financial reporting.• Develop operations plan for handling all functions including invoicing of account holders, seat upgrades, allocations, transfers, payment plans, and other ticketing initiatives.• Serve as a database administrator and manage the stadium and maintenance of ticketed events and plans through SeatGeek.• Serve as point of contact for scanning operations for SeatGeek and internal STL CITY SC departments.• Serve as point of contact for all technology and app-related needs, issues, and development.• Manage SeatGeek user accounts and privileges for both internal employees and other departments.• Interface with SeatGeek on technology needs, troubleshooting, and event building.• Assist the Director of Business Intelligence in developing policies and executive reporting processes.• Strategically manage ticket inventory and class assignments to optimize sales and service initiatives.• Research issues/errors concerning printing, game summary, Account Manager, mobile app, and online purchases.• Assist in processing and reconciling financial statements, daily reconciliation of ticket sales, event audits, and working with the league office on match statements and other matters.• Coordinate and manage box office on event days, including but not limited to:• Provide training and direct supervision over part-time staff.• Handle on-site ticket-related issues: lost tickets, wheelchair exchanges, mobile app issues, and seating issues.• Will call and other customer service-related issues.• Collaborate with senior leadership to execute and implement the operational components of membership and brand-driven marketing campaigns and support sales, service, and marketing staff in all operational elements for ticket offers, promotions, and programming.

Johnson & Wales University

Bachelor of Science - BS, Sports Entertainment Event Management Planning

Johnson & Wales University

Master's degree, Business Administration and Management, General