Emily Wells

About Emily Wells

As a Senior Client Relationship Manager at IBISWorld, I specialize in building strong…

Experience

1. Client Relationship Manager 2

   IBISWorld

   Nov 2017 — Present

   Consistently met and exceeded monthly targets Manage and grow a hybrid book major accounts and smb clients of $400+ Provide on-boarding to all new clients by working with sales in order to ensure proper integration on to the database Attend F2F client meetings to provide personalized trainings and ensure ROI is being met Proactively call existing clients to maintain & build relationships within the company Expand contacts beyond existing sources and develop a tailored value proposition across various areas within an organization Build relationships, creating a deeper network inside client organizations with consistent and proactive dialogue with multiple decision makers Proactively promote product awareness and training needs of clients to ensure value is received Coordinate with incoming queries, issues and the day-to-day needs of clients as they arise Use Salesforce to properly manage accounts as well as identify upgrade potential Daily use of Gainsight, Zoom Info, LinkedIn, and Microsoft office amongst others. Revenue & Growth Highlights - November 20•••84% of target - Q22••••15%- Q42••••••••17 Fiscal year - of target Promoted to Level 2 Client Relationship Manager in November 2017 - Q22••••05%- Q12••••10%

Skills

• Catering
• Resorts
• Luxury Lifestyle
• Hotel Booking
• Guest Service Management
• Travel Planning
• Mac Os X
• Windows
• Front Office
• Open Table
• Hospitality
• Mailchimp
• Hospitality Industry
• Hospitality Management
• Microsoft Excel
• Facebook
• Hotels
• Sales
• Social Media Marketing
• Os X
• Powerpoint
• Hotel Management
• Microsoft Word
• Customer Service
• Event Planning
• Social Media
• Salesforce.com
• Microsoft Office
• Leisure
• Customer Satisfaction