Emily Walkley

Territory Operations Manager @Center for Discovery

San Diego, CA, US

Responsible for overseeing and collaborating with the programs to maximize their productivity and excellence; responsible for day-to-day operations of all assigned facilities, ensuring proper operations against identified key metrics including volume, operational excellence, quality of care, financial growth, and customer experience; serve as a hands-on leader to ensure efficiency, quality, and systematic functions in operational/clinical performance; identify and target areas within the division which can be improved; implement revenue and cost strategies that align with organization objectives; prepare and report timely and accurate operational performance reports, against key metrics, to the senior management team; establish and maintain standardized operating processes and maintain a positive, professional culture; recruit, develop, and retain key talent through coaching, training, and leadership development; ensure compliance with corporate systems, policies, and procedures; monitor and evaluate programs to ensure compliance with regulatory agencies, accrediting bodies, and requirements of third-party payers; oversees Program Managers/Directors to execute the division’s budgetary strategy; focus on maintaining appropriate expenditure and reduction of loss from operations; interact with outside programs and providers to establish referral relationships, educate regarding our treatment approach, and facilitate continuity of care for shared clients

New York University

Bachelor of Science (BS), Applied Psychology

Pepperdine University

Master of Arts (MA), Psychology

Pepperdine University

Master of Arts (MA), Clinical Psychology with an Emphasis in Marriage & Family Therapy