Emily Wagoner
Motivated to achieve immediate results, inspire others to do their best and create enthusiasm and momentum in a dynamic environment.
- Role
- Senior Engagement Manager at ServiceNow
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Emily Wagoner
20+ years in the technology space in Quality Assurance and People Development Management.Most recently my focus had been on building great teams, creating learning platform programs, and inspiring others to learn for life.I believe in servant leadership, curiosity, and allowing others to be their most authentic selves. I am high energy and high pace with a focus on people. Core Values1) Personal Growth - I find it imperative to take courses, learn through podcasts and books, and then apply that knowledge to my career and home life. My innovation comes from what I glean from others smarter than me. 2) Success - Staying organized and scheduled is my key to making sure I am successful in my career, marriage, and family. I am also incorporating \"balance\" into my daily routine. 3) Collaboration - I attempt to be inclusive and solicit feedback as I know that my way is not the best way, and that \"with many minds comes great discovery\".4) Risk-Taking - I like to challenge the \"way we are doing things\"; you will find me leaping (with appropriate buy-in).5) Authenticity - It is important for all of us to take time to be our best self; to nurture and allow realness (not guardedness) to shine through. NOTE: opinions expressed are my own
Experience
Senior Engagement Manager
Jul 2025 — Present
Thrilled to join ServiceNow, where I’ll be leading strategic customer engagements from vision to delivery. Focused on aligning initiatives with customer goals, enabling cross-functional collaboration, and guiding projects using the ServiceNow Best Practices to drive meaningful, lasting outcomes.
Education
Minnesota State University, Mankato
Bachelor of Science, Management Information Systems
1998 — 2002
Skills
- Defect Tracking
- Business Process Improvement
- Hp Quality Center
- Cmmi
- Agile Methodologies
- Sdlc
- Waterfall Project Management
- Software Quality
- Leadership
- Software Quality Assurance
- Requirements Analysis
- Waterfall
- Regression Testing
- Sql
- Quality Center
- Team Management
- Regression
- Internationalization Testing
- Web Applications
- Microsoft Sql Server
- Quality Assurance
- Test Management
- Localization Testing
- Integration
- Manual Testing
- Testing
- Agile
- Test Planning
- Software Testing
- Test Cases
- System Testing
- Html
- Xml
- Mysql
- Documentation
- Integration Testing
- Sql Server
- Process Improvement
- Software Development Life Cycle (Sdlc)
- Databases
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