Emily Wagner

Sales Manager @Ruth's Chris Steak House

Fort Wayne, IN, US

Provide compelling information to potential guests about our brand, facility, and menu.*Follow-up to answer questions, address concerns, and secure commitments through signed agreements.*Meet with guests to show facilities, develop menus, and offer other services such as AV, entertainments, décor, etc.*Coordinate event menus with Chef to ensure proper inventories and item availability. Create monthly calendars with all contracted and pending events and communicate needs to Managers and Chefs.*Coordinate room set-up with Managers and Servers to ensure that specifications meet the guests\' expectations.*Meet and greet all parties upon arrival to review arrangements and introduce them to the lead server.*Oversee event execution through entrée service whenever possible to ensure proper timing and complete guest satisfaction.*Conduct post-event follow-up to ensure a \"Raving Fan\" experience was delivered and to inquire about repeat bookings.*Create marketing plans and coordinate execution with the management team*Track all banquet sales and compare to prior year and budget. Forecast future sales and proactively seek new business in order to meet budget goals.*Join organizations such as The Chamber of Commerce, Rotary Club, business organizations, etc. and attend meetings to promote the restaurant.*New and continued training of banquet captains and off-site team members.*Track all contacts through Gather & ensure frequent and ongoing interactions and follow-up through phone calls, mailings, etc.