Emily W.

About Emily W.

I lead healthcare market expansion across Northern Indiana, specializing in territory…

Experience

1. Home Care Consultant

   Home Instead Mishawaka, In

   Jun 2017 — Present

   As a Home Care Consultant at Home Instead, I am responsible for building meaningful relationships with clients and community partners to increase awareness of our services and provide families with trusted care solutions. Through a consultative sales approach, I work to understand the unique needs of each referral source and client, offering personalized recommendations to improve their aging journey.Primary Responsibilities:• Research and develop client relationships to generate referrals by performing all phases of the sales process, including cold calls, follow-up calls, and client need assessments.• Build strong partnerships with local hospitals, physicians, assisted living facilities, home health agencies, nursing homes, senior centers, and other referral providers to increase overall market share.• Collaborate with franchise leadership to develop and execute sales and marketing plans, focusing on meeting or exceeding inquiry generation goals.• Present Home Instead services to referral providers through one-on-one meetings, formal group presentations, and educational events, effectively communicating the brand’s mission and values.• Maintain accurate records of all sales activities, including calls, presentations, closed sales, and follow-ups, utilizing CRM software to maximize territory potential.• Develop a qualified lead database through face-to-face meetings, phone calls, emails, and digital outreach to nurture long-term referral relationships.• Conduct Service Inquiries and Care Consultations to assess client needs and recommend appropriate care solutions, using a compassionate and personalized approach.• Adhere to all company policies, procedures, and ethical standards to ensure integrity and professionalism in all interactions.• Contribute to educational programs offered to clients, prospects, and team members to promote community awareness of Home Instead services and aging care resources.

Education

• Bridgewater College

  Bachelor’s Degree, Health and Human Sciences

  2011 — 2015

• Adams High School

  International Baccalaureate High School Diploma with CORE 40 Honors