Emily Vermeulen
Director, Product Support @Electric
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WORK HISTORY
Director, Product Support @Electric
Building the future of Electric ITHub Support as we grow and scale.
EDUCATION
Coastal Carolina University
Bachelors in Fine Arts, Painting, Drawing, Art History, Women's and Gender's Studies
SKILLS
ABOUT EMILY VERMEULEN
I work with software companies to build effective, sustainable, and flexible processes, programs, and teams to ensure best-in-class customer experiences. By collaborating cross-functionally with Product Management, Development, Design, and Go-to-Market organizations, I use a systems-thinking approach to design and implement processes that not only meet the needs of a company’s customers but also work for internal teams. Throughout my career, I’ve specialized in building top-tier Customer and Technical Support teams and the processes and programs that drive their operational efficiency and ensure alignment with broader organizational goals. From building and scaling effective and award-winning teams through training and mentorship, to leading and implementing cross-functional programs of varying sizes, my work consistently focuses on enabling repeatable, low-friction experiences for team members and customers alike.
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