Emily Tran

House Operations Coordinator @Ronald McDonald House Washington DC

Spearheaded a comprehensive restructuring of the evening shift and volunteer operations to better fit the needs of families staying at the house. Resulted in 23% increase in guest satisfaction in surveys. Manage volunteer program by maintaining strong interpersonal relationships, strategically assigning projects to maximize efficiency, and optimizing workloads to ensure high performance. Track data metrics such as family stays, volunteer projects, and donations to report to supervisors. Compiles data into grant application reports to ensure the financial sustainability of the house. Regulate waivers, vendor invoices, donation forms, and paperwork for safekeeping and digital input. Organize and facilitate corporate volunteer groups for meals in-house, ensuring policies and food safety standards are being met for immuno-compromised families. Developed streamlined system to track live data through PowerBI and Excel, allowing users to seamlessly view metrics like donations, grant funds, and ongoing expenses.