Emily Springer

About Emily Springer

Healthcare IT leader guiding mission-critical programs, including the VA’s $16B…

Experience

1. Senior Manager, Support Operations & Data Intelligence

   Oracle

   Dec 2025 — Present

   Lead a strategic portfolio within Support Operations & Data Intelligence, overseeing project delivery, operational performance, and customer satisfaction while driving consistency and quality across all engagements.Manage and develop project managers, ensuring adherence to operational policies, successful execution of project plans, and achievement of portfolio-level financial and performance targets.Partner with sales and cross-functional leaders to solution, scope, and price proposals, ensuring profitable revenue streams and alignment with business strategy.Leverage data intelligence to drive insights, strengthen support processes, and enhance decision-making across the portfolio.

Education

• University of Iowa

  Accounting and Business/Management

  2010 — 2012

• St. Ambrose University

  Computer Network Administration

  2012 — 2014

Skills

• Help Desk Support
• Customer Service
• Outlook
• Citrix Storefront
• Project Management
• Data Analysis
• Help Desk Implementation
• Networking
• Analytical Skills
• Social Media
• Mac Os
• Citrix
• Technical Support
• Hims
• Bmc Remedy Ticketing System
• Active Directory
• Windows Server
• Problem Solving
• Virus Removal
• Microsoft Office
• Data Entry
• Event Planning
• Windows
• Research
• Powerpoint
• Microsoft Excel
• Kofax
• Healthcare Information Technology (Hit)
• Healthcare Consulting
• Access
• Microsoft Word
• Citrix Pvs
• Time Management