Emily Smith

About Emily Smith

With over 12 years of experience in fraud analysis, onboarding, and credit analysis, I’ve built a strong foundation in fraud prevention, risk assessment, and compliance. As a fraud analyst, I’ve investigated suspicious activity, mitigated risk, and developed strategies that have prevented over $5 million in losses throughout my career. My efforts reduced fraud-related losses by 95% and dismantled multiple high-profile fraud rings, including identity theft, elder fraud, and spoofing schemes.In February 2025, I joined Sungage Financial as a Quality Operations Specialist, where I focus on managing key partner relationships, ensuring operational compliance, and contributing to quality assurance initiatives.I’m excited to contribute to Sungage Financial’s success and collaborate with teams to improve processes and drive results.

Experience

1. Quality Operations Specialist

   Sungage Financial

   Feb 2025 — Present

   Manage loan servicing partners to ensure timely borrower payments, accurate lien filings, and seamless communication• Proactively identify and resolve operational issues to reduce risk and improve efficiency• Build and maintain strong relationships with internal and external stakeholders to drive alignment and operational excellence• Collaborate with Customer Experience, Operations, Compliance, and Business Intelligence teams to streamline operational processes• Deliver actionable insights through ad-hoc analyses to support strategic business decisions