Emily Small

About Emily Small

I\'m a results-driven leader with a strong foundation in talent acquisition, recruitment strategy, and team development, combined with a proven ability to drive business growth and operational excellence. With experience leading multi-unit operations and recruiting top-tier talent, I’ve consistently delivered results that exceed expectations. At HME, I designed and launched a formal internship program that enhanced our early-career talent pipeline. The program was so well-received that I was personally invited by the CEO to present it to all C-level executives across business units, receiving recognition and applause for its impact and innovation. As a Multi-Unit Team Leader at H&R Block, I exceeded district goals for three consecutive seasons—achievements that led to increased staffing capacity and hiring goals across multiple offices. My ability to lead full-cycle recruitment efforts, build high-performing teams, and optimize workforce planning was key to our continued success. I bring expertise in- Full-cycle recruiting - Talent pipeline development - Candidate experience - Employer branding - Interview and selection strategy - Workforce planning - Onboarding and training Most recently, I launched my own business, which became profitable within its first year—further sharpening my entrepreneurial mindset and deepening my understanding of customer experience, marketing, and strategic growth. I lead with empathy, think strategically, and thrive when building strong teams and forward-thinking people programs that support business goals.

Experience

1. Multi Unit Team Leader

   H&R Block

   Oct 2023 — Present · San Diego, CA, US

Education

• Florida Atlantic University

  Bachelor of Arts (B.A.),

  2011 — 2014