Emily Schwieter

About Emily Schwieter

Data experience is the new user experience. Data turned information turned insight allows the right decision to made at the right time. CRM isn’t just about accurately showcasing current and potential customers; it’s about transforming that data to the actionable potential of what is next.I strive to be the bridge between data and end users. Along with embracing data analytics to identify user needs and interests, I also use that information to create user stories and future process flows to support the design and development of Salesforce and AppExchange product solutions. My goal is to enhance the company’s brand, increase conversion rates, and drive sales, all through the power of data experience and CRM tools.My experience as a Salesforce professional has not only ignited my passion for data and inspiring and informing end users but has given me skills that allow me to support growth initiatives. Project management, process design and implementation, vendor relations, and user training are just some of the specialties I use to support those who want to soar to greater heights.

Experience

1. Salesforce Application Administrator

   Rocket

   Feb 2021 — Present

   Optimize Salesforce through the implementation and documentation of configuration changes such as Flows, groups fields, page layouts, record types, apps, dashboards, and reports adhering to sandbox management devops best practices through Flosum.Cohesively work along with four other Salesforce teams to ensure overall org health, security, and end user (4k+) experience.Develop and enrich Agile organized stories with Salesforce Product Owner to ensure clarity of work.Troubleshoot issues of access, functionality integrated information, managed package, user interface, and overall user experience.Present training materials to new and existing end users for new functionality.Analyze end users’ needs to increase Salesforce adoption, drive desired outcomes, and maximize efforts.Reduce rework and ambiguity between end users, architects, and developers through well-documenting processes, conducting necessary discovery and planning/feedback sessions, and organizing and orchestrating prioritized work through feature and story writing using Agile project management.Aid the development, maintenance, and continuous improvement of a reusable repository of tools, templates, best practices, and methodologies to manage the pre-sales estimation, implementation, and support efforts for solutions being deployed on the Salesforce platform across the Rocket Family of Companies.Implement strategy based on business goals and direction with support for technology trends and business needs.Built an Experience site using Skuid to enhance the Salesforce community of 100+ and increased connection, visibility, and utilization.

Education

• West Texas A&M University

  Master of Business Administration - MBA, Business Administration and Management, General

  2019 — 2021

• University of Missouri-Columbia

  Minor, English

  2013 — 2016

• University of Missouri-Columbia

  Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

  2013 — 2016