Emily Ressler

WORK HISTORY

EDUCATION

SKILLS

ABOUT EMILY RESSLER

Developing creative solutions with learning technology with experience in Customer Education, Product Management, Adult Learning Theory, and K-12 Education.As a leader in the Customer Education industry, I have a proven track record of driving growth and success. I have presented at Skilljar Connect, a notable Customer Education conference, where I shared insights on using user research to develop growth strategies. These strategies resulted in a 150% increase in average user session time and a 41% surge in monthly active users within our e-learning academy at Quorum.At Quorum, I spearheaded the product strategy for customer education initiatives, overseeing the development of e-learning academies, in-app education, help center resources, digital onboarding, and educational services. I am adept at analyzing insights gleaned from surveys, user interviews, metrics, and market research to inform product roadmap decisions and prioritize features. Additionally, I successfully led the timely launch of complex projects, collaborating closely with stakeholders across product, engineering, customer success, professional services, marketing, and sales departments.How to Fast Track an LMS Implementation: Lessons From Quorum & Skilljar