Emily Pringle

About Emily Pringle

I’m passionate about creating experiences that make people feel welcome, valued, and connected. Over the past 8+ years I’ve worked across sports, entertainment, and events—building teams, opening venues, and shaping moments that guests and partners remember long after the event ends. I love bringing people together, solving challenges on the fly, and leading with positivity in fast-paced environments.

Experience

1. Manager, Xperience Management

   Delta Center

   Sep 2024 — Present · Salt Lake City, UT, US

   Manage a team of 400+ part-time Guest Services and Security staff across 100+ annual events, including Utah Jazz games, Utah Mammoth matches, and major concerts, ensuring exceptional service and safety standards- Spearheaded comprehensive employee recognition program to celebrate employee contributions throughout the season, increasing staff morale- Serve as Manager on Duty for assigned events, overseeing front-line operations, resolving real-time issues, and ensuring alignment with venue protocols, security and guest experience goals- Lead all aspects of the employee lifecycle—recruiting, hiring, onboarding, training, recognition, and retention—resulting in a consistently high-performing and engaged event staff team- Develop and implement departmental policies and operational improvements in collaboration with leadership, enhancing event-day efficiency and team performance- Partner with department leaders on annual budget planning and ongoing financial oversight, including labor forecasting and resource allocation- Coordinate cross-departmentally to ensure smooth event execution, proactively addressing challenges and championing a guest and employee experience

Education

• Georgetown University

  Master of Professional Studies (M.P.S.), Sports Industry Management

  2016 — 2018

• College of Charleston

  Bachelor of Arts (BA), Arts Management

  2011 — 2014

• NOLS

  Leadership

  2014 — 2014