Emily Pau

About Emily Pau

I am actively engaged in live event operations across Houston’s arts, sports, and cultural organizations, with experience in front-of-house operations, guest experience, and event execution.Currently serving as Membership Committee Chair for the Houston Symphony League, I collaborate with leadership to support member engagement and organizational initiatives.My experience spans performing arts venues, large-scale events, and community-driven organizations, where I am known for reliability, professionalism, and delivering a seamless guest experience. Experience gained through event-based and volunteer roles across arts, sports, and cultural organizations.I am seeking to transition into paid roles within event operations, arts organizations, and live event environments.

Experience

1. Office Manager

   Fred Astaire Dance Studio

   Oct 2024 — Present · Houston, TX, US

   Maintained & organized student files, lesson records, & financial transactions with high accuracy.Oversaw scheduling for students, staff, & events, ensuring seamless studio operations & prompt issue resolution.Processed payments, managed invoicing, and maintained financial records for client accounts.Planned and executed in-studio parties and events including décor, catering, wine procurement, & setup/teardown.Created marketing materials, event signage, and graphics for promotional displays & communications with efficiency in Canva & Adobe Access.Coordinated with instructors and management to schedule & execute event logistics and student participation.Maintained consistent communication with students via phone, email, & text regarding payments, schedule changes, & upcoming events.Created customized program binders, nameplates, and recognition displays to enhance client experience & engagement.Provided on-site support during lessons, events, and consultations as studio liaison.Designed and distributed event flyers and packets, & digital media content to promote upcoming studio events and programs.Maintained and updated digital calendars, event boards, & promotional walls to reflect current offerings and student achievements.Managed lead generation follow-ups, including CRM data entry, outreach calls, & appointment scheduling.Conducted regular training sessions for new and existing staff on operational procedures, new systems, & software tools.Attended daily team meetings to communicate updates, resolve scheduling conflicts, & ensure operational alignment.Provided one-on-one support & coaching for instructors regarding client account management and new POS systems.Proficient in Zoho CRM, AMP, Zoho Bookings, and POS systems for scheduling, reports, client management, & financial tracking.Managed daily office operations including supply ordering, inventory restocking, and vendor coordination for office and event needs.

Education

• Texas A&M University

  Bachelor of Arts (B.A.), English, Communications

  2011 — 2013