Emily Mumford
Senior Manager, Customer Onboarding & Advanced Services
- Role
- Manager, Customer Onboarding and Advanced Services at Fluxx
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Emily Mumford
I have been a SaaS Implementation Specialist for 8 years. Over thousands of hours, I\'ve listened to what users want, what would make their experience better, and why they chose this particular software. I advocate for the typical software user, and using my product knowledge, guide them to the best solution/configuration. I display empathy to better understand customer needs and use creative problem solving to ensure the best configuration for each specific user. I value the information collected, bring it to the right channels, and use that feedback to make improvements. My goal is to utilize user feedback and innovation research to help my team build better software.
Experience
Manager, Customer Onboarding and Advanced Services
Aug 2022 — Present · New York, NY, US
Education
Messiah University
Bachelor’s Degree - Cum Laude, Psychology
2011 — 2014
General Assembly
Product Management
2018 — 2018
Skills
- Software Installation
- Event Planning
- Teaching
- Program Launch
- Communication
- Social Media
- Customer Service
- Organization
- Supervisory Skills
- Software
- Onboarding
- Microsoft Word
- Team Leadership
- Basic Html
- Software Implementation
- Public Speaking
- Leadership
- Research
- Powerpoint
- Microsoft Excel
- Microsoft Office
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