Emily Morgan Moore
CX Enablement Leader | SaaS Startups
- Role
- Cx Enablement Manager at Firstup
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Emily Morgan Moore
Customer-first minded individual with skills in copywriting, marketing, customer support and success, training and enablement. Currently working in the tech start-up space!
Experience
Cx Enablement Manager
Jun 2022 — Present · Atlanta, GA, US
Responsible for the creation and execution of an end-to-end CX enablement strategy, which includes new hire onboarding, product training and certifications, ongoing skills development, tools training and adoption, content creation, and go to market strategy- Focused mostly on the continuous enablement of the Customer Success team with a smaller emphasis on the Professional Services and Support teams as needed- Responsible for the maintenance and continued improvement of the Sales and CX Enablement tool, Showpad- Partner closely with individuals across the CX, Sales, Marketing, HR, and Product teams to execute on various enablement activities including onboarding and training, go to market readiness, content creation, and continued learning.
Education
Grady College of Journalism and Mass Communication, University of Georgia
Bachelor's degree, Advertising
2015 — 2017
Georgia College and State University
Mass Communication/Media Studies
2013 — 2014
The Creative Circus
Certificate, Summer at the Circus, Advertising
2017 — 2017
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