Emily M.

User Researcher @NHS England

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2024 — Present

User Researcher @NHS England

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London, GB

EDUCATION

2005 — 2012

Dover Grammar School for Girls

High School

2012 — 2016

Brunel University of London

Bachelor’s Degree, Industrial Design and Technology with Professional Practice

ABOUT EMILY M.

London-based User Researcher in the NHS online team, within Urgent and Emergency Care.I have over 8 years experience in digital user experience and user-centred design across the public sector, retail, pharmaceutical, transport, charity, travel, agriculture and financial services sectors.I have an empathetic approach to problem solving and am passionate about solutions that improve quality of life. My strategic thinking and research skills allow me to get into the fine details, creating holistic services that connect with the user emotionally. I also thrive when working in collaboration with others, such as workshop facilitation.With a background in human-centred design, I specialise in inclusive research and design, conducting in-depth studies with people who have a range of complex needs and disabilities.ENFJ-A

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Emily M. — User Researcher at NHS England in London, GB | Unifers