Emily McMullen
Career Advisor @Hire Heroes Usa
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WORK HISTORY
Career Advisor @Hire Heroes Usa
Colorado Springs, CO, US
Serves as Career Advisor, delivering high-impact career coaching and program support to transitioning service members, veterans, and military spouses. Since starting my job with Hire Heroes USA I have assisted over 1033 clients in finding meaningful employment. During my tenure I have also served as a workshop facilitator, process improvement team member, virtual engagement team member, ERG leader, and more, contributing to our internal and external initiatives to improve service delivery and client outcomes.
EDUCATION
State University of New York at Delhi
Associate of Arts and Sciences - AAS, General Studies
Community College of the Air Force
Associates Degree, Air Traffic Operations and Management
Colorado State University Global
Bachelor's Degree, Business Management
ABOUT EMILY MCMULLEN
Mission-driven professional and proud Air Force veteran with a passion for empowering individuals and transforming systems to better serve military, veteran, and underserved communities. I have over 10 years of experience in leadership, training, and process improvement, serving as a catalyst and a change agent in every role I step into. I regularly seek out opportunities and challenges, working to turn ideas into impactful action. My strengths include:Leadership & Program Management-Led diverse teams and Employee Resource Groups (ERG) ranging from 4-76 personnel-Designed and facilitated professional development initiatives and wellness programs-Managed large-scale events, workshops, and training programs-Experienced in staff mentoring, performance management, and succession planning.Career Services & Coaching-Delivered employment coaching to over 1K military and spouse clients-Hosted webinars and workshops on employment strategy, networking, and resume development-Mentored peers and junior staff in service delivery, outreach, and career planning.Public Speaking & Facilitation-Facilitated workshops, breakout sessions, and webinars on an array of subjects-Comfortable leading sessions both in-person and virtually-Represented organizations in advocacy settings, fundraisers, and grant meetings.Process Improvement & Data Analysis-Led and contributed to multiple process improvement initiatives through cross-functional collaboration-Analyzed qualitative and quantitative data to improve workflows and service delivery-Participated in AI testing and client lifecycle analysis projects.Community Engagement & Advocacy-Represented Hire Heroes USA at major events and with policymakers-Served on multiple committees focused on wellness, diversity, and veteran support-Developed community health programs at the YMCA and Hire Heroes USA.Training & Development-Designed and administered technical training for aviation operations and workforce readiness-Developed lesson plans, training materials, and assessment tools to enhance the learning process-Certified in Train the Trainer and led initiatives that improved training timelines and effectiveness.Technical ToolsSalesforce, RingDNA, Slack, Workplace, Google Suite, Microsoft Office Suite, Canva, Zoom/Meet, Social Media PlatformsGrounded and guided by purpose, I believe deeply in leaving things better than I found it, building foundations for long-term, sustainable impact. My personal mission is to serve with heart, lead with vision, and drive meaningful change. Let\'s connect!
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