Emily Littlefield
Customer Success Manager for AMLaw 100 Firms / Legal Education / Corporate Wellness & Stress Management Specialist
- Role
- Director of Strategic Accounts- Professional Education at BARBRI
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
Experience
Director of Strategic Accounts- Professional Education
Apr 2024 — Present
Own and manage a multi-million-dollar portfolio of enterprise and AMLaw 100 law firm clients, serving as the primary point of contact from onboarding through renewalDrive revenue retention and renewals, maintaining a 100% renewal rate across core bar preparation offerings and a 95% renewal rate across additional product linesLead renewal strategy, contract discussions, and stakeholder alignment to ensure long-term client partnershipsPartner with firm leadership to align licensure and professional development solutions with firm goals and associate outcomesUse engagement and performance data to proactively identify risk, improve adoption, and strengthen renewal outcomesAct as a strategic advisor to clients, balancing relationship management with business objectives
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