Emily Leonard

Senior Account Manager @Meyer Distributing

Riverside, CA, US
EMAILS
e••••••••@meyerdistributing.com
MOBILE NUMBERS
+19•••••••82

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WORK HISTORY

Apr 2013 — Present

Senior Account Manager @Meyer Distributing

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Ontario, CA, US

Prepare and maintain scorecard data and develop strategy. Check and identify accounts that are likely to become a bad debt or “zero balance” account and contact the clients to retain them;Develop relationships with loyal clients; ask for their feedbacks and provide feedbacks to the marketing units for purpose of enhancing the quality of service; Provide assistance in relation to classifying products, determining sale space and developing the qualification of units; Ensure clients’ demands to be satisfied; Conduct reviews on accounts on regular basis to evaluate clients;demands and usage of account; determine types of services/products and prices/fees satisfying the clients’ needs as well as the organization’s objectives; Conduct assessments of clients’ credibility and perform billing duties at their requests; Conduct weekly review of promotional activities to enhance the motivation and identify development potential to maximize the profit of the organization and clients’ satisfaction; Receive and answer calls from the clients or client service units in relation to the clients’ requests or questions; Answer the clients’ questions and ensure their problems are resolved; conduct follow-up tasks; Prepare and make report on market analysis, competitor analysis and market trends; Develop and maintain a well-coordinated internal relationship with key decision makers within the organization; Ensure that clients know to use the services and provide assistance if necessary; Manage and provide assistance in managing or maintaining accounts of strategic clients.

EDUCATION

1998 — 2001

Arlington high school

Diploma

SKILLS

WordCustomer ServiceManufacturingAnswering PhonesTelephone SkillsCompetitive AnalysisAccount ManagementPricingProduct DevelopmentNegotiationTelemarketingLeadershipTrade ShowsSalesSales OperationsProcess ImprovementHuman ResourcesSales ProcessStrategyExcelAutomotive AftermarketPurchasingCustomer RelationsInside SalesCold CallingData EntryInventory ManagementRetailCustomer SatisfactionMicrosoft OfficeTeam LeadershipMicrosoft WordKey Account ManagementAutomobileManagementAutomotiveMicrosoft ExcelNew Business DevelopmentTeam BuildingProfit

ABOUT EMILY LEONARD

Versatility is a great keyword for me. I am known to be outgoing, communicative, able to adapt to life\'s circumstances well, I\'m inventive and often literary. My Strengths: Curiosity, Multitasking, ability to share ideas, adaptable, kind. The best-suited careers for me are those that stimulate the intellect.\"I think\" is the key phrase for me. It\'s important that the work I commit myself to doing, dynamic and challenging. Generating new ideas and problem solving are other areas where I like to shine.

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