Emily Leffler

About Emily Leffler

I’m a Senior Customer Success Manager with 8+ years of experience driving retention…

Experience

1. Senior Technical Customer Success Manager

   EliseAI

   Jun 2024 — Present · New York, NY, US

   Drive continuous user adoption, engagement and retention within a book of 20+ accounts including both new logos piloting EliseAI and accounts up for renewal to increase product stickiness and reduce churn.• Work closely with the Engineering, Product and Support teams to provide outstanding customer service to Enterprise-level clients with ARR between $300k and $2M.• Deeply understand clients’ business operations, challenges, and goals to then build and execute strategic implementation and engagement plans and conduct quarterly executive business reviews. • Act as a conduit between customers and internal teams, gathering customer feedback, documenting feature requests, and providing client insights to our Engineering and Product teams to enable continuous improvement of our product roadmap.

Education

• University of Vermont

  Student, Foreign Languages, Literatures, and Linguistics

  2011 — 2015

• Université Côte d'Azur

  Bachelor’s Degree, Linguistique

  2013 — 2014

Skills

• Food Service
• Wine Service
• French
• Public Speaking
• Powerpoint
• Phone Etiquette
• Beauty Industry
• Cosmetology
• Makeup Artistry
• Social Media
• Social Media Marketing
• Journalism
• Appointment Scheduling
• Branding & Identity
• Marketing Strategy
• Tone of Voice
• Brand Activation
• Brand Development
• Marketing
• Copywriting
• Linguistic Anthropology
• Sociolinguistics
• Second Language Acquisition
• Foreign Languages
• French Literature
• Creative Writing
• Event Planning
• Customer Service