Emily Lasater

About Emily Lasater

I am an accomplished business and hospitality professional with a Bachelor of Science degree from New York University, dedicated to delivering exceptional experiences and driving organizational success. I currently hold the position of Sales Coordinator for the Empire State Building, a globally renowned landmark that earned the distinction of being TripAdvisor\'s #1 attraction worldwide in 2024 and the top attraction in the United States from 2022 to 2024. Additionally, we earned the top attraction in New York City in 2025. In this role, I utilize my expertise in sales strategy, B2B sales, customer relations, and team collaboration to maintain the building\'s esteemed reputation and foster unforgettable experiences for visitors.Prior to this role, I served as a Guest Services Supervisor at the Empire State Building Observatory, where I led a dynamic team in achieving TripAdvisor\'s recognition for excellence. This remarkable achievement reaffirmed my belief in the power of teamwork, dedication, and exceptional customer service, as well as the importance of fostering positivity and enthusiasm within a workplace. The experience also enhanced my leadership skills, ability to manage operations efficiently, and commitment to upholding high standards in hospitality.I am passionate about building meaningful connections with professionals who share my values and drive for innovation. I take pride in exchanging insights, contributing to collaborative initiatives, and seeking out new opportunities for professional growth and industry advancement. As I continue to progress in my career, I remain committed to refining my skills, exploring new challenges, and contributing to the future of the hospitality and business sectors.

Experience

1. Sales Coordinator

   Empire State Realty Trust

   Feb 2025 — Present · New York, NY, US

   Create, organize, and properly maintain all files for the Empire State Building Sales Department - Process advanced ticket orders with Ventrata - Update accredited agents on an ongoing basis - Communicate with and represent the Empire State Building with international accounts and clients- Create and develop sales and marketing materials for sales missions and tradeshows - Respond to and create cases in Salesforce to answer and track all incoming customer service issues - Creation of the Sales Newsletter to be sent to international clients and industry partners- Update Salesforce CRM promptly after international sales missions, trade shows, and networking events - Coordination of FAM trips and events- Worked with the revenue team to optimize per caps and capacity utilization- Sales department lead on the creation and implementation of the Empire State Building\'s AI Chatbot- Address and resolve customer service issues

Education

• Georgetown University

  Summer Study, Broadcast Journalism & Sports Media

• Ardrey Kell High School

  High School Diploma

• New York University

  Bachelor of Science - BS, Hospitality Administration/Management, Concentration in Event Management