Emily Klaassen

Community Services Supervisor @City and County of Denver

Denver, CO, US

Designed and lead a citywide outreach program connecting 400+ families experiencing unsheltered homelessness to service providers and city agencies, translating community needs into actionable program priorities and informing sustainable municipal policy decisions.• Supervise and develop a team of five while managing program operations, performance metrics, and $500k budget oversight to ensure accountable service delivery to clients.• Advise executive leadership, the Mayor’s Office, and City Council through strategic briefings, data visualizations, and policy recommendations that shape funding and operational decisions.• Build and sustain trusted relationships with community leaders, nonprofit partners, and city departments to inform program direction and strengthen cross-sector collaboration.• Develop systems to track and analyze engagement data, translating outcomes into measurable program expansions for all unhoused families and implementing department-wide standards.• Coordinate RFP development, contract revisions, and City Council approval processes for $3M+ in service contracts, ensuring fiscal responsibility and alignment with city priorities.• Advance equitable access by leveraging bilingual Spanish fluency and culturally responsive engagement practices.

University of San Diego

Bachelor's degree

George Washington High School

High School Diploma, IB Diploma Recipient