Emily Karmazin
Strategic Leader | Expert in creating robust programs through creative problem solving | Skilled in Risk Assessment, Management & Mitigation
- Role
- Senior Manager, Service Experience Quality at PayPal
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Emily Karmazin
As a strategic and results-driven leader with over 17 years of experience in the FinTech industry, I specialize in Risk Assessment, Management, and Mitigation and have a proven track record of building and leading high-performing teams. I excel in designing and implementing innovative programs, controls, and governance structures to address complex organizational risks. I’ve successfully created seven new programs and teams that are still in place today, driving lasting impact for my organization. In my current role, I am focused on establishing a formal quality framework and program that impacts over global employees, ensuring consistency and excellence across the organization. I lead and mentor a dynamic global team of over 50 individuals, a team I built from the ground up. My dedication to fostering talent and driving team success is reflected in consistently high engagement survey results, showcasing my commitment to people development and organizational growth.
Experience
Senior Manager, Service Experience Quality
Jun 2024 — Present · Omaha, NE, US
Developed and launched a robust quality assurance program and established company-wide quality standards impacting over Customer Service employees. • Instituted and implemented comprehensive quality assurance policies and standards, ensuring products consistently met both customer expectations and regulatory requirements.• Spearheaded process optimization initiatives, collaborating cross-functionally to enhance quality and operational efficiency.• Created and mentored an Outcome Testing team, providing training and development to ensure alignment with industry best practices and organizational goals.• Ensured strict adherence to industry regulations, maintaining compliance across all products and processes by designing and executing control testing strategies.• Leveraged data analytics to generate actionable insights from quality metrics, presenting findings and recommendations to senior leadership.• Identified and mitigated potential risks to product quality, proactively developing risk management strategies to protect brand integrity.• Identified opportunities for process automation, implementing systems to streamline quality assurance workflows, reducing manual efforts and improving overall efficiency.
Education
University of Nebraska-Lincoln
Bachelor of Journalism and Mass Communication, Broadcast Journalism
2002 — 2006
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