Emily Thomas
- Role
- Customer Success Manager at Spotio
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Emily Thomas
As a dedicated Customer Success Manager with a strong track record at SPOTIO, I excel in…
Experience
Customer Success Manager
Aug 2022 — Present
Managed a portfolio of 40+ clients with varying needs. Set goals and expectations to help clients attain their sales and organization goals. Collaborated with stakeholders and product champions on success plans by researching workflow and identifying customer goals Acted as a trusted advisor for customers by providing guidance and strategic planning. Collaborated across multiple departments to provide customers with solutions and training Captured early renewal of multiple accounts going into Q2 of 2023 increased ARR by in expansion in Q3 of 2023 Conducted monthly and biannual meetings with clients & stakeholders to discuss engagement and metrics Maintained a high renewal rate of 95% Continually monitoring for expansion opportunities
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