Emily J. Powers

Experience

1. Ecommerce Business Owner

   Etsy

   Mar 2016 — Present · Richmond, VA, US

   Successfully launched and currently manage a thriving handmade ecommerce business specializing in custom drinkware, generating consistent sales and maintaining a strong customer base.• Implemented effective marketing strategies, including social media campaigns, SEO strategies, and collaborations with influencers and brands to increase visibility and customer base. • Expertly manage all aspects of the business, including inventory management, shipping logistics, product creation, and customer service, ensuring a seamless and positive customer experience. • Stay abreast of industry trends and customer preferences, continuously adapting product offerings to meet market demands, resulting in over orders to date.• Maintain a high level of customer satisfaction through prompt communication, efficient order processing, and resolving inquiries or issues in a professional and timely manner. Earning Etsy’s “Star Seller” designation by maintaining a 4.9 out of 5 star average rating.