Emily Hayden

About Emily Hayden

I bring 10+ years of experience in transportation and logistics, supporting large, complex accounts for nationally recognized brands including Campbell Soup, Nestlé Waters, PetSmart, and Mondelez. My career has taken me from Texas to Northwest Arkansas to Philadelphia, partnering closely with clients during critical operating periods. These experiences shaped my adaptability, resilience, and ability to deliver consistent results in fast-paced, high-visibility environments. Relationship-driven problem solving is at the core of my work. I believe strong outcomes start with truly understanding people - their priorities, constraints, and pressures. That perspective has helped me navigate ambiguity, manage difficult conversations, and align internal and external stakeholders around shared goals. As a former people manager, I bring a servant-leadership mindset to everything I do. I\'m known as a steady, thoughtful operator who can be trusted with large clients, process ownership, and unclear paths forward. I thrive as a translator between business needs, systems, and people, and I’m energized by connecting individuals and ideas to simplify execution while enabling long-term strategy to succeed.

Experience

1. Senior Solutions Developer

   Uber Freight

   Oct 2022 — Present · Frisco, TX, US

   Implement end-to-end client solutions using Uber Freight’s Transportation Management System (TMS) and SaaS platforms, delivering 5 full lifecycle projects across NetSuite, Oracle, SAP, and custom ERPs. Lead current-state to future-state process design for clients across CPG, retail, and manufacturing industries, collaborating cross-functionally on complex system setups, best practices, and client-specific solutions. Create and execute detailed test plans, manage data accuracy, and facilitate daily testing and Hypercare calls to ensure successful go-lives. During hypercare, I support the operations teams and clients with ensuring the system is working as planned by creating and managing an issue log. This details the issue, current status, expected close dates, and who is responsible for resolving the issue. As I follow up daily, I also collaborate internally and externally to resolve open items within the hypercare period prior to turning the account over to the operations team.On each project team ranging from 5-10 people, I serve as one of the primary contacts between clients, project teams, and leadership, managing expectations, escalations, and weekly status updates. Contribute to team resources by building 49% of the Solution Developer Standard Operating Process (SOP) and enhancing shared documentation, templates, and product guides. This document is a resource for peers, managers, and other internal stakeholders to apply standard processes in each project and learn about a variety of TMS functions.

Education

• Texas Tech University

  Bachelor's Degree, Marketing

  2011 — 2015

Skills

• Data Analysis
• Social Skills
• Event Planning
• Resourceful in the Completion of Projects
• Customer Service
• Microsoft Office
• Organization Skills
• Supply Chain Management
• Microsoft Powerpoint
• Time Management
• Microsoft Word
• Team Leadership
• Adaptive Learning
• Communication
• Customer Service Training
• Relationship Building
• Teamwork
• Microsoft Outlook
• Leadership
• Microsoft Excel
• Transportation Management
• Marketing
• Presentations